Why Outsourcing Order-Taking Fails
Many restaurant owners try to outsource phone ordering to offshore call centers in countries like India or the Philippines — but that often creates more problems than it solves.
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Language & Accent Barriers
Customers struggle to understand agents — especially in local dialects or slangs.
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Lack of Menu Knowledge
Outsourced agents aren’t trained on your menu.
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Zero Ownership or Brand Representation
Outsourced agents treat your brand like a transaction.
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Still Not 24/7
Many offshore centers work fixed shifts. If they log off, you miss calls again.