Privacy Policy

Terms and Conditions

Last Updated on: 6 November 2025

These Terms and Conditions are effective on 6 November 2025 if you created your account or accepted or otherwise agreed to them on or after 6 November 2025.

Please click here to view the previous version of the Terms and Conditions. The previous version of the Terms and Conditions is applicable in case you have created your account prior to 06 november 2025 and continue to be on an old Plan.

This online terms and conditions (“Terms and Conditions”), by and between the Customer, as defined under these Terms and Conditions, and SaaS Labs US, Inc., a Delaware corporation with principal office at 355 Bryant Street, #403 San Francisco CA 94107, United States of America ("Leadmine.pro”), together with any and all applicable Order Form(s), purchase orders, schedules, exhibits (collectively, the “Agreement”) constitute a legal and binding agreement between Leadmine.pro and the Customer and set forth the terms pursuant to which the Customer may access and/or use the Site and Services, as defined. Leadmine.pro and Customer may be individually referred to as a “Party”, and collectively as “Parties”.

By clicking on the “Accept” button or checking the checkbox on the signup page when subscribing to the Services, entering into an Order Form or otherwise using and/or permitting any User to access and/or use any of the Services or accessing the Site, Customer: (i) affirms that it has read, agreed and will comply with this Agreement; (ii) affirms that the representative of the Customer is at least eighteen (18) years of age and has the required authority to enter into this Agreement on behalf of the Customer, and to bind the Customer to these Terms and Conditions.

Please note that access to a Leadmine.pro Account is subject to the successful completion of our internal verification process of the Customer, which must be passed before any use of the Service is permitted.

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MUST NOT CLICK ACCEPT OR THE CHECKBOX ON THE SIGNUP PAGE OR SIGN THE ORDER FORM, USE ANY OF THE SERVICES, OR ACCESS THE SITE.

1. Definitions

“Administrator” means the individual(s) who have been granted the right by Customer to set up the account, have access to control settings, and have greater control over the permissions;

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity;

"Applicable Law” means any and all law, statute, regulation, rule, ordinance, treaty convention, and/or court or administrative order or ruling of any governing body with jurisdiction over the Service, the Customer, and/or the Customer's use of the Services;

“Authorized User” means individual(s) who are employees, contractors, or agents of the Customer, and have been given access to the Leadmine.pro Account.

“Confidential Information” shall include but is not limited to any and all information, data, ideas, marketing information, marketing methods, customer lists, financial information, and business strategies in any and all forms, formats, and mediums, in writing orally or through other means, whether identified as confidential or not that arises from or relates to a Party, its business, business plans, procedures, finances, owners, officers, employees or agents. A Party’s Confidential Information shall not include information that (a) is or becomes a part of the public through no act or omission of the other Party; (b) was rightfully in the possession of the other Party or was known by it prior to its disclosure; (c) is independently developed by the Receiving Party without the use of any Confidential Information of the other Party; (d) was or is provided by the Disclosing Party to third parties without restriction on disclosure, and (e) is required to be disclosed by law or by request of any government or regulatory authority.

“Customer” means, in the case of an individual accepting this Agreement on behalf of a company or other legal entity, the company or other legal entity on behalf of which such individual is accepting this Agreement or the entity indicated in the Order Form.

“Customer Data” means any data, content, or materials that the Customer, Administrator(s) and Authorized User(s) uploads into, enters into, or submits to the Service including from Third-Party Integrations. For clarification, Customer Data excludes Usage Data.

"Documentation" means Leadmine.pro's user manuals, handbooks, help articles and guides relating to the Site or Service provided by Leadmine.pro to Customer either electronically or in hard copy form.

“Effective Date” means the date on which the Customer subscribes to the Service or the date mentioned in the Order Form;

“Feedback” means any suggestions or idea for modifying the Service or a portion of the Service including without limited to intellectual property rights in any such suggestions or idea;

“Leadmine.pro Account” means the account established by Leadmine.pro and associated with the Customer pursuant to entering this Agreement, or an Order Form.

“Leadmine.pro Number” means the phone number allotted to the Customer;

“Order Form” means the ordering document from Leadmine.pro detailing the Service to be provided to the Customer;

“Plan” means any of the subscription plans made available to the Customer that the Customer may select either via the Leadmine.pro Account or the Site, or by executing an Order Form including Leadmine.pro Numbers, as applicable. The subscription plans can be accessed here.

“Service” means any and all services made available to Customer by Leadmine.pro from time to time under this Agreement.

“Site” is defined as the website www.leadmine.pro (or any other domain used by Leadmine.pro).

“Usage Data” means the data regarding applications utilized with the Service, configurations, log data, and the performance results for the Service.

"Third-Party Products" means any products, content, services, information, websites, Integrations, or other materials that are owned by third parties and are incorporated into or accessible through the Service.

2. Services Offered

2.1 Leadmine.pro provides online-based phone solutions and services that include the ability to make, receive, forward voice calls, record and transcribe such calls, and send and receive messages, in each case to/from Leadmine.pro Number to/from a telephone number in accordance with the Plan chosen by the Customer. Leadmine.pro can integrate with various Third-Party Products that are not affiliated with Leadmine.pro. A non-exhaustive description of Leadmine.pro and the Services provided is available on the Site.

2.2 Leadmine.pro is not a 'dial-tone' provider and is not a replacement for any phone lines, whether wired, wireless, or Internet-based. The Service allows you to place outbound calls and messages, national and international; however, selected numbers and services may not be reachable through the Service and Leadmine.pro cannot guarantee that all numbers available worldwide can be called or messaged from the Service and Leadmine.pro Number.

2.3 Leadmine.pro does not support any emergency calls to any type of hospitals, law enforcement agencies, medical care units, or any type of emergency services of any kind, that need to be performed from the Customers' local phone service provider. It is the Customers' responsibility to inform the Authorized Users that it is not possible to support or carry emergency calls using the Service.

3. Quality and Maintenance

3.1 Minimum Disruptions. Leadmine.pro shall use reasonable endeavours to provide the Service with minimum disruptions. Leadmine.pro cannot guarantee that the Service will always function without any disruptions, interruptions or delays. Since the Service will be transmitted through public internet lines and the public switched telephone network, there may be power outages or internet service disruptions and the Customer may experience some disruptions that can interfere with quality service. Leadmine.pro does not warrant full availability of any type.

3.2 Support Services. Leadmine.pro will provide standard support services to resolve technical issues with, and answers queries regarding the use of the Service for purchased Service Customers at no additional cost.

3.3 Upgrades. Leadmine.pro may change technical features in order to keep pace with the latest demands and technological developments or to comply with any Applicable Laws without obtaining the Customer’s written pre-approval. Leadmine.pro may also have to repair, improve, and/or upgrade, provide patches, enhancements, or fixes for the Service and this may require Leadmine.pro to restrict, limit, suspend, interfere and/or interrupt the Service at any time in its sole discretion including in the event of an emergency. Leadmine.pro shall endeavor to provide the Customer with advance notice where practicable and carry out such maintenance, where possible, outside of regular business hours.

3.4 Login Details. The Customer acknowledges and agrees that the Customer's Authorized Users' access to the Service is protected by an identification system that requires each User to choose a unique password and username (“Login Details”). It is the responsibility of the Customer and the Authorized User to maintain the confidentiality of the Login Details, and not disclose or share the Login Details with any third party, and that the Login Details are kept private and confidential. Any use of such Login Detail shall therefore be deemed to be made by the Customer and/or its Authorized Users. The Customer and/or its Authorized User is responsible for immediately notifying Leadmine.pro of any Authorized use of the Leadmine.pro Account, or breach of the account's login details to take all necessary steps to prevent or terminate the fraudulent use of the Leadmine.pro account and/or the Service. Leadmine.pro shall not be liable for any loss that the customer may incur as a result of unauthorized use of the Login Details with or without your knowledge.

3.5 Enforcing Security. Actual or attempted unauthorized use of any of the Site or the Service may result in criminal and/or civil prosecution by the appropriate legal and judicial authorities. Leadmine.pro reserves the right to view, monitor, and record activity on the Site and the Service without notice to the fullest extent permitted by applicable law. This right extends to our review of message content, call recordings and details pertaining to claimed violations of our AUP as described herein. Any information obtained by monitoring, reviewing, or recording is subject to review by law enforcement organizations in accordance with our Privacy Policy.

4. Intellectual Property and License

4.1 Limited License. Subject to the terms of this Agreement, and the Customer's, Administrator(s) and Authorised User(s) continued and full compliance with the terms of this Agreement, Leadmine.pro grants to Customer, Administrator(s), and Authorized User(s), during the Term, a limited, revocable, nonexclusive, non-transferable right to access and use the Service and the Site solely for its internal business purposes.

4.2 Restrictions. The Customer shall not and cause its Administrator(s) and/or Authorized User(s) to refrain from any unauthorized use, directly or indirectly, including but not limited to:

• (a) sublicense, sell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit or make the Service, or any part thereof available to any third party other than Administrator(s) and/or Authorized Users;
• (b) modify, reverse engineer, decompile or disassemble, make derivative works of the Service or any part thereof, and shall not build a similar or competitive product or service;
• (c) permit other third parties to use the Service, including but not limited to shared use via a network connection except under the terms of this Agreement;
• (d) rent, lease, loan, sublicense, distribute or otherwise transfer rights to the Service, or any part thereof available to any third party other than Authorized Users;
• (e) circumvent or disable any technological features or measures in the Service;
• (f) attempt to, or in conjunction with any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in a content file or other work protected by copyright law in any jurisdiction;
• (g) use the Site, Service, or Documentation in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law, regulation, or rule.

Leadmine.pro reserves its right to suspend or terminate the license to the Service in the event the Customer and/or Administrator(s) and/or Authorized User(s) is found using the Leadmine.pro Account in violation of Clause 4.2 (Restrictions).

4.3 Leadmine.pro ownership. Customer agrees that Leadmine.pro owns all rights, titles and interests in and to all Intellectual Property rights in the Service, the Site, the Documentation, as well as any content herein, except as otherwise stated (“Leadmine.pro Intellectual Property”). All rights not expressly granted to the Customer are reserved by Leadmine.pro. Leadmine.pro owns the Usage Data derived from the operation of the Service. Nothing contained herein shall prevent Leadmine.pro from utilising the Usage Data for purposes of providing and maintaining, delivering, and/or improving the Service provided that any data so used shall be de-identified and presented in the aggregate so that it will not disclose the identity of Customer to any third party. Leadmine.pro reserves all rights not expressly granted to Customer in this Agreement. Except for the limited rights and licenses expressly granted under this Agreement, nothing in this Agreement grants, by implication, waiver, estoppel, or otherwise, to Customer or any third party, any intellectual property rights or other right, title, or interest in or to the Leadmine.pro Intellectual Property.

4.4 Customer data. Leadmine.pro agrees, as between the Parties, the Customer retains all rights, titles, and interests in and to all Intellectual Property rights in the Customer Data. Customer acknowledges that Leadmine.pro is not responsible for the creation, content, or use of the Customer Data by Customer or any third party. Customer grants Leadmine.pro, its affiliates, and applicable contractors a limited-term license to host, copy, use, transmit, store and display any product integration for the Customer using the Service and the Customer Data as appropriate to provide and ensure proper operation of the Service and associated systems in accordance with the Agreement. If the Customer chooses to use a Third-Party Product with the Service, then the Customer allows the Third-Party Product to access Customer Data as appropriate. Use of any such Third-Party Product are subject to the terms and conditions such Third-Party Product, and Customer warrants that Customer has agreed to such terms independently from their use of Leadmine.pro Site and Service. Customer warrants that it owns or has acquired the necessary licenses to grant Leadmine.pro the above license to use Customer Data.

4.5 Use of Trademarks. The Customer grants Leadmine.pro the right to use and reproduce the Customer's name, logo and trademark to identify Customer as a Leadmine.pro customer on the Site and other marketing materials. In the event, the Customer does not agree with the use of the Customer's name, logo and /or trademark to identify the Customer as a Leadmine.pro customer or that the use of Customer's name, logo and/or trademark is not in line with the Customer's branding or similar guidelines, the Customer shall notify Leadmine.pro at the email address sales@leadmine.pro

4.6 Feedback. All Feedback given by the Customer to Leadmine.pro shall be used without restriction or obligation. All Feedback is provided “as is” and Leadmine.pro will not publicly identify the Customer as the source of Feedback without the Customer’s permission. The Customer has agreed to not treat any Feedback given to Leadmine.pro as Customer's Confidential Information, Intellectual Property or its trade secret, and nothing in this Agreement or in the Parties’ dealings arising out of or related to this Agreement will restrict Leadmine.pro's right to use, profit from, disclose, publish, keep secret or otherwise exploit Feedback, without compensating or crediting the Customer.

4.7 Third-Party Information. Leadmine.pro may disclose, distribute, reference or communicate third-party Information in connection with the Service. Leadmine.pro is not responsible for and does not endorse, sponsor, or review this third-party Information and hereby disclaims all liability for the same.

4.8 Documentation License. Subject to the terms and conditions contained in this Agreement, Leadmine.pro hereby grants the Customer a non-exclusive, non-sublicensable, non-transferable license for Administrator(s) and Authorized User(s) to use the Documentation during the Term solely for your internal business purposes in connection with use of the Site and Service.

4.9 Downloadable Software. Use of the Site and Services may require or include use of downloadable software. Leadmine.pro grants the Customer a non-transferable, non-exclusive, non-assignable, limited right for Administrator(s) and/or Authorized User(s) to use downloadable software we provide as part of the Site and Services in accordance with the End User License Agreement that accompanies such downloadable software. Any Third-Party Products that consist of downloadable software are subject to the terms of such Third-Party Product.

5. Acceptable Use Policy and Privacy Policy

5.1 Restricted Activities. The Customer and/or Administrator(s) and/or Authorized User(s) are responsible for any use of Leadmine.pro. Any and all access and use of the Service must be in compliance with the following Acceptable Use Policy (“AUP”). Customer must not and cause its Administrator(s) and/or Authorized Users not to use Leadmine.pro to:

• (a) violate any laws, regulations, governmental orders, industry standards, or published policy, or any applicable third-party policy including upstream provider's acceptable use policies, industry code of conduct, or requirement communicated or otherwise made available by Leadmine.pro, telecommunications providers’ requirements or guidance in any applicable jurisdiction including that require (i) consent to be obtained prior to transmitting, recording, collecting or monitoring data or communications or (ii) compliance with opt-out requests for any data or communications;
• (b) violate or infringe on Intellectual Property, privacy or rights of another;
• (c) to transmit or store any content or communications (commercial or otherwise) that is illegal, harmful, unwanted, inappropriate, or objectionable in the recipient's jurisdiction including content or communication which Leadmine.pro determines (i) is false or inaccurate; (ii) is hateful or encourages hatred or violence against individuals or groups; (iii) could endanger public safety, or (iv) the sale or promotion of prohibited substances, prescription medicines or prohibited goods;
• (d) to transmit or store any content or communications that is sexually explicit, pornographic, obscene, or other content which is objectionable in Leadmine.pro's sole discretion;
• (e) to sell, trade, resell or otherwise exploit Leadmine.pro account for any unauthorized commercial purpose;
• (f) stalk, harass, harm another individual or impersonate another individual, misrepresent or falsely identify, engage in spamming, phishing or pharming;
• (g) to engage in fraudulent activity with respect to third parties or otherwise using the Leadmine.pro Account to bypass phone identification systems;
• (h) to engage in spamming or other unsolicited advertising, marketing or other activities in connection with any unsolicited or harassing messages (commercial or otherwise) including but not limited to unsolicited or unwanted phone calls or text messages;
• (i) to engage in unauthorized commercial activities and/or sales and unsolicited marketing or other activities that violate anti-spam laws and regulations including CAN-SPAM Act of 2003, the Telecom Consumer Protection Act of 1991 (“TCPA”) Rules, Do-Not-Call Implementation Act or any other similar or analogous anti-spam, data protection or privacy related legislations in other jurisdictions;
• (j) to use any robot, spider, another automatic device, or manual process to monitor, copy or 'scrape' web pages or the content contained in the website or for any other unauthorized purpose without our prior written consent;
• (k) using any device, software, or routine to interfere or attempt to interfere with the proper working of the Service;
• (l) to decompile, reverse engineer, or disassemble the software or attempting to do so;
• (m) perform automated communications or engage in abusive practices including enabling robocalls, bulk call-in lines, auto-dialing, 'predictive' dialing, or bulk messages in violation of any Applicable Laws including but not limited to TCPA;
• (n) send messages relating to (i) high-risk financial services, including but not limited to payday loans, short term high-interest loans, third-party loans (third party means originating from any party other than the one which will service the loan), student loans, cryptocurrency; (ii) third-party lead generation services that buy, sell or share customer information; (iii) debt collection or forgiveness including but not limited to third-party (i.e., originating from any party other than the one who is owed the debt) debt collection, debt consolidation, debt reduction, credit repair programs; (iv) ‘Get rich quick’ scheme including but not limited to deceptive work from home programs, risk investment opportunities, pyramid schemes; (v) sale, promotion or offering for sale cannabis, CBD or vape products, regardless of whether the messages explicitly contain cannabis terms, images or links to cannabis websites; (vi) sale, promotion or offering for sale prescription drugs; (vii) sale or promotion of gambling including but not limited to casino apps and gambling websites; (viii) sale or promotion or offering for sale firearms or explosives;
• (o) send any communications on behalf of, or purporting to originate on behalf of Leadmine.pro;
• (p) trunk or forward Customer's Leadmine.pro Number to another phone number capable of handling multiple simultaneous calls or text messages;
• (q) violate any term of the Fair Usage Policy.

5.2 Privacy Policy. Leadmine.pro complies with its privacy policy, available at privacy-policy/ ("Privacy Policy"), in providing the Site and Service. The Privacy Policy is subject to change as described therein. By accessing, using, and providing information to or through the Site and Service, you acknowledge that you have reviewed and accepted our Privacy Policy, and you consent to all actions taken by us with respect to your information in compliance with the then-current version of our Privacy Policy.

5.3 Messaging and Call Recording Compliances. Notwithstanding anything set forth in this Agreement, and in addition thereto, Customer's use of the messaging feature of the Service, must comply with all consent/opt-in requirements, ongoing consent requirements, opt-out/unsubscribe requirements, and correct identification of sender requirements as mentioned in any and all local laws, regulations, and third-party policies. Further, notwithstanding anything set forth in this Agreement and in addition thereto, Customer's use of the call recording functionality must comply with any and all local laws and regulations including local notice requirements. Further, the Customer shall process any do not call or do not text requests in accordance with the local laws, regulations and third-party policies.

5.4 Breach of AUP. In the event, the Customer breaches any of the terms of the AUP, Leadmine.pro may immediately suspend or terminate all or part of the access of the Service and/or the Agreement and report and share relevant information of any activities deemed illegal or against applicable laws and regulations to the appropriate authorities in accordance with applicable data privacy laws and regulations. In addition to the restrictions mentioned in the AUP, Leadmine.pro reserves the right to impose limits on the Customer's and its Authorized Users' usage of the Service. The Customer acknowledges that Leadmine.pro may, but is not required to, pre-screen any messaging content but Leadmine.pro shall have the right, in their sole discretion, to pre-screen and/or refuse the transmission of any messaging content that violates the AUP and this Agreement.

6. Leadmine.pro Phone Numbers

6.1 Allocating Leadmine.pro Numbers. As part of the Service, Leadmine.pro may make available Leadmine.pro Numbers to Customer in multiple countries. Customer acknowledges that the provision of Leadmine.pro Numbers is subject to applicable numbering rules and regulatory practices applicable in the countries where Customer, Administrator(s) and/or Authorized Users are located and the relevant countries from where the Leadmine.pro Number was purchased and these may change or be amended from time to time. Leadmine.pro reserves the right to change the terms related to Leadmine.pro Numbers accordingly, including but not limited to imposing or amending local residency requirements and/or requiring additional user information for continued access to the selected Leadmine.pro Numbers. The Customer can purchase and allocate Leadmine.pro Numbers to their Leadmine.pro Account subject to allocation requirements displayed upon subscription to the Leadmine.pro Numbers. The Customer cannot assign, transfer, rent, or sell any Leadmine.pro Numbers.

6.2 Fixed Cost of Leadmine.pro Numbers. The cost of Leadmine.pro Numbers vary from country to country. Only upon the confirmation of the Customer shall Leadmine.pro procure a Leadmine.pro Number. Once the Leadmine.pro Number is procured, the Customer's Leadmine.pro Account will be charged the fixed cost for the Leadmine.pro Number.

6.3 Suspension of Leadmine.pro Numbers. The Customer is responsible for compliance with any and all Applicable Law and the terms of this Agreement including such applicable allocation requirements. The Customer is responsible for notifying the Administrator(s) and/or Authorized User(s) about the compliance with any and all Applicable Law and the terms of this Agreement. Leadmine.pro reserves the right to suspend or cancel the allocated Leadmine.pro Number in the event of any breach of any Applicable Law and/or the terms of this Agreement without penalty and without prejudice to its rights to claim damages therefore. In addition, Customer shall remain liable for any Fixed Fees incurred as a result of such suspended or cancelled Leadmine.pro Number(s) and may be held liable for the use of the suspended or cancelled Leadmine.pro Number(s) not in compliance with Applicable Laws, and/or the terms of this Agreement.

6.4 Portability. Leadmine.pro provides, at the Customer's written request, provisions for porting in a number or porting out a Leadmine.pro Number according to Applicable Laws and the applicable technical and geographical eligibility conditions. To import a number into the Leadmine.pro Account, the Customer must follow all the steps indicated by Leadmine.pro from time to time and provide all information requested by Leadmine.pro, which must be correct and complete. Leadmine.pro may charge a one-time fix fee for each phone number ported into the Customer's Leadmine.pro Account depending on the type and region of the phone number. If the Customer wishes to export the Leadmine.pro number to another provider, the Customer must have subscribed to a paid plan of the Service. Further, while Leadmine.pro does not charge a one-time fee for exporting a Leadmine.pro Number to another provider, it is the responsibility of the Customer to inquire from their provider about any fees for portability.

7. Pricing, Billing and Refund Policy

7.1 Free Trial. Customer may elect to try the Service at no cost (except for any Usage Fees beyond USD 2) for trial period of not more than 14 days, from the Effective Date or such additional trial period as Leadmine.pro may grant Customer on a case-by-case basis in its sole discretion (“Free Trial”). Leadmine.pro reserves the right, at any time, to add any restrictions or limitations to the Free Trial without prior notice to the Customer. Customer may request a current list of restrictions and limitations for Free Trial. Leadmine.pro offers no warranty, or indemnity for Free Trials, and its liability for Free Trials will not exceed USD 100.

7.2 Fixed Fees. Customer may select a Plan on a monthly basis or annual basis either from their Leadmine.pro Account or by entering into an Order Form. The fees to be paid by the Customer that are associated with the Plan selected by the Customer are indicated on the Site (“Fixed Fees”). Any fees associated with Leadmine.pro Numbers, Additional Leadmine.pro Numbers and/or Additional Licenses, any add-on features, any one time fees such as porting fees, or any other charge(s) relating to calling and messaging, shall be deemed Fixed Fees. For clarity, using Leadmine.pro will not incur charges to the Customer's personal voice plan unless calls are redirected to a mobile located in a foreign country. In that case, the operator will charge its standard rates for roaming on inbound calls. Further, if the Customer uses the Service from a device using mobile data connection, then the inbound and outbound calls will use a part of the data allowance as per the personal data plan. Additional Licenses and/or Additional Leadmine.pro Numbers will be invoiced at the same Billing Frequency of either (a) Licenses and/or Leadmine.pro Numbers purchased in the original Plan or (b) the Billing Frequency as mentioned in the Order Form. Such Additional Licenses and Additional Leadmine.pro Numbers shall be invoiced in arrears, on a pro-rata basis, and thereafter, shall be invoiced in advance. Customer may, at any time, remove such User License and/or Leadmine.pro Number, in which case the User License(s) and/or Leadmine.pro Number(s) will be removed from the Customer’s Leadmine.pro Account and not charged upon the next billing cycle. No refund will be given for any removal of a User License and/or Leadmine.pro Number during the ongoing billing cycle.

7.3 Usage Fees. Any fees associated with inbound and outbound calling, and inbound and outbound messaging are not included in the Fixed Fees, and such fees collectively are “Usage Fees”:

• (a) Calling Rates. Airtime and other measured usage (“Chargeable Time”) is billed in full-minute increments, and actual airtime and usage are rounded up to the next full-minute increment at the end of each call for billing purposes. Chargeable Time begins for outbound calls when a connection to the number the Customer is trying to reach is established and recorded in Leadmine.pro's systems, and for inbound calls when a signal connection from the caller is established with our facilities. Chargeable Time ends after the call has ended either by the Customer or the person the Customer was speaking with or due to a technical malfunction but not until the call disconnect is recorded in the Leadmine.pro system. For the avoidance of doubt, all outbound calls for which Leadmine.pro receives answer supervision including ring time, shall incur a minimum of one (1) minute of Chargeable Time. Answer supervision can be generated by voicemail systems, private branch exchanges, and interexchange switching equipment; Chargeable Time may include time for Leadmine.pro to recognize that one party has disconnected from the call, time to clear the channels in use, and ring time. Chargeable Time also includes other uses of our facilities including voicemail deposits, retrievals, and call transfers.
• (b) Messaging Rates. Messaging rates are on the basis of per-segment and is rounded up to the next segment increment at the end of each message for billing purposes. One segment equals 160 characters. For example, if the Customer sends 200 characters long message, the Customer will be charged for two segments.
• (c) Credits. The Customer will be required to purchase credits in advance which will be applied toward Usage Fees (“Credits”) and the Customer acknowledges that the Customer will not be billed for Usage Fees in arrears. Credits may not be applied toward Fixed Fees or any other fees. Upon termination of this Agreement for any reason, all unused Credits shall expire in their entirety on the termination date and there shall be no refund of any unused Credits.

For the avoidance of doubt, Leadmine.pro may change the Calling Rates and Messaging Rates at any time and will endeavor, but is not required to, to provide notice of such change prior to its implementation. Customers may request the Calling Rates and Messaging Rates currently applicable by sending a request to sales@leadmine.pro. Further, Customers with Included Minutes and Messages feature and Unlimited Inbound Calling feature is subject to Fair Usage Policy which is hereby incorporated by reference into these Terms and Conditions.

7.4 Payment. By providing valid credit or debit card information and/or bank account information ('Payment Method'), the Customer expressly (a) authorizes Leadmine.pro and/or any other company acting as a billing agent for Leadmine.pro to (a) charge the Payment Method for fees corresponding to Fixed Fees at the billing frequency chosen by Customer either while selecting the Plan from the Site or as specified in the relevant Order Form; and (b) for any and all other fees in connection with the Service including purchasing Credits and to continue attempting to charge and/or place holds on such Customer's Payment Method until such amounts are paid in full. The Customer expressly agrees to provide Leadmine.pro with updated Payment Method information upon Leadmine.pro's request and any time the information previously provided is no longer valid. The Customer is solely responsible for maintaining and updating the Payment Method information. Customer shall be solely responsible for the consequences of any expired or incomplete Payment Method information and insufficient funds to pay invoices including charges incurred as a result of such attempts to charge. Unless otherwise stated on the invoice or the Order Form, payment is due in full in advance upon receipt of the invoice. If the Plan selected by the Customer includes a predetermined allotment of services (for example, a promotional addition of Credits for no extra cost), unless otherwise specifically provided as a part of such Plan, any unused allotment of such services from one billing cycle will not carry over to any future billing cycle. The Customer agrees that it shall be responsible for any and all fees, if any, associated with payment of invoices to Leadmine.pro. Leadmine.pro may bill the Customer in a format as Leadmine.pro determines from time to time. Leadmine.pro uses Stripe in the event the Payment Method is a credit or debit card, and the terms can be found here.

7.5 Acceleration and Late Fees. If any charge or fees owed by the Customer under this Agreement is thirty (30) days or more overdue, Leadmine.pro may, without limiting its other rights and remedies, accelerate the Customer's unpaid fee obligations under the Agreement so that all such obligations become immediately due and payable. In addition, the Customer acknowledges and agrees that for any amount(s) that are not paid by the due date, Leadmine.pro may charge a late payment fee equal to 1.5% of the Customer’s outstanding balance per month, or the maximum rate permitted by law, whichever is highest. Leadmine.pro shall be entitled to charge the Customer all costs or fees associated with recovering the outstanding amounts due under the Agreement.

7.6 Taxes. Unless otherwise stated, the pricing does not include taxes, levies, duties, or assessments including value-added, sales, use or withholding taxes assessable by any local, state, or provincial authorities (“Taxes”). The Customer is responsible for paying all applicable Taxes associated with the purchases hereunder.

7.7 Refunds. The Customer is billed in advance on a monthly or annual basis and is non-refundable. There will be no refunds or credits for partial months of non-use of Service, upgrade or downgrade of Plans refund, and decreasing the User License(s) and/or Leadmine.pro Number(s) during a billing cycle. All refund-related requests will be governed by our Refund Policy.

8. Protection of Data

Leadmine.pro will take commercially reasonable administrative, physical, and technical safeguards for the protection of the security, confidentiality, and integrity of Customer’s Data, complying in any case with Applicable Laws and regulations as well as any data processing agreement or addendum as concluded between the Parties. Leadmine.pro shall use reasonable efforts to ensure ongoing compliance with Applicable Laws and regulations and ensure the maintenance of a state-of-the-art security infrastructure.

To the extent that Leadmine.pro processes any personal data (as defined by Applicable Law), such personal data is processed in accordance with the terms of a Data Processing Agreement, which is available upon request and required for Customers who process the Personal Data of individuals located in the European Union, United Kingdom, and certain States of the United States, as may be entered into between the Parties.

9. Confidentiality

9.1 Obligation of Confidentiality. Each Party ('Receiving Party') shall not, without the other Party's ('Disclosing Party') prior written consent, disclose or permit the disclosure of any Confidential Information provided by the Disclosing Party to the Receiving Party under or in connection with this Agreement, except that the Confidential Information may be disclosed to the Receiving Party's employees, Affiliates, subcontractors or professional advisors to the extent necessary to carry out its duties and obligations under this Agreement. The Parties (including their respective employees and agents) agree to hold each other's Confidential Information in confidence during the Term of this Agreement and for three (3) years thereafter. The Parties further agree not to disclose or make any Confidential Information of the other Party available in any form to any third party other than its employees, Representatives, Affiliates, legal counsel, professional advisors, consultants, accountants on a need-to-know basis or to use it for any purpose other than the implementation of this Agreement.

9.2 Compelled by Law. If the Receiving Party or any of its Representatives is compelled by applicable law to disclose any Confidential Information then, to the extent permitted by applicable law, the Receiving Party shall provide prior notice of such compelled disclosure and reasonable assistance, at the other party's cost if the other party wishes to contest the disclosure.

9.3 Return of Confidential Information. Upon termination or expiration of the Agreement, each Party shall, upon the other Party's instructions, return to the other Party, or destroy, the Confidential Information and any copies thereof.

10. Disclaimer

10.1 Customer Warranty. Customer warrants that Customer own all right, title, and interest, including all intellectual property rights, in and to Customer Data and that both the Customer Data and your use of the Site and Service are in compliance with the AUP.

10.2 DISCLAIMER. TO THE FULLEST EXTENT PERMITTED BY LAW, CUSTOMER AGREES THAT THE SERVICES ARE BEING PROVIDED ‘AS IS' AND ‘AS AVAILABLE', AND EXCEPT FOR THE WARRANTIES EXPRESSLY SET FORTH IN THIS AGREEMENT, LEADMINE.PRO MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE IN TRADE, TOGETHER WITH SIMILAR WARRANTIES, WHETHER ARISING UNDER ANY LAW OR OTHERWISE. LEADMINE.PRO DOES NOT REPRESENT OR WARRANT THAT THE SITE OR ANY PORTION OF THE SERVICES WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, CONTINUOUS, ERROR-FREE OR WILL OPERATE WITHOUT PACKET LOSS, NOR DOES LEADMINE.PRO WARRANT ANY CONNECTION TO OR TRANSMISSION FROM THE INTERNET, OR ANY QUALITY OF CALLS MADE THROUGH THE SERVICES BEYOND SUCH TERMS AS SET OUT IN THE SLA ANNEXED HERETO. THE CUSTOMER ALSO ACKNOWLEDGES AND AGREES THAT LEADMINE.PRO CANNOT GUARANTEE THAT IP BASED COMMUNICATIONS ARE COMPLETELY SECURE, ERROR OR VIRUS-FREE.

11. Limitations of Liability

CUSTOMER AGREES THAT LEADMINE.PRO WILL NOT BE LIABLE FOR ANY (1) USE OF THE SERVICES, (2) LOSS OR LIABILITY RESULTING FROM ACTS OF OR EVENTS BEYOND OUR CONTROL INCLUDING, BUT NOT LIMITED TO ANY ERRORS OR TECHNICAL ISSUES OF ANY DOMAIN NAME REGISTRY OR OTHER THIRD PARTY PROVIDER, (3) DATA NON-DELIVERY, MIS-DELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (4) OR LOSS OR LIABILITY RESULTING FROM THE UNAUTHORIZED USE OR MISUSE OF YOUR ACCOUNT IDENTIFIER OR PASSWORD.

NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) OR FOR ANY FINANCIAL OR ECONOMIC LOSS OR FOR LOSS OF PROFITS, LOSS OF BUSINESS, DEPLETION OF GOODWILL OR SIMILAR LOSSES, LOSS OF ANTICIPATED SAVINGS OR LOSS OR CORRUPTION OF DATA OR INFORMATION, REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NO EVENT WILL THE COLLECTIVE LIABILITY OF LEADMINE.PRO OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, LICENSORS, REPRESENTATIVES, ATTORNEYS, AND BUSINESS PARTNERS TO ANY PARTY, REGARDLESS OF THE TYPE OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED TOTAL AMOUNTS PAID BY CUSTOMER DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM GIVING RISE TO SUCH DAMAGES. Any cause of action the Customer may have with respect to its use of the Site and Service must be commenced and provided to Leadmine.pro within one (1) year after the claim or cause of action arises or it shall be deemed waived by Customer.

12. Revisions

The materials appearing on the Site may include technical, typographical, or photographic errors. Leadmine.pro does not warrant that any of the materials on the Site are accurate, complete, or current. Leadmine.pro may make changes to the materials contained on the Site at any time without notice. Leadmine.pro however, makes no commitment of any kind to update the materials regularly.

13. Assumption of Risk

The Customer uses the Internet solely at its own risk and subject to all applicable local, state, national, and international laws and regulations. While Leadmine.pro has endeavored to create a secure and reliable Service, please be advised that the confidentiality of any communication or material transmitted to/from a Service over the Internet cannot be guaranteed. Accordingly, Leadmine.pro is not responsible for the security of any information transmitted via the Internet, the accuracy of the information contained on the Site, or for the consequences of any reliance on such information. Leadmine.pro shall have no liability for interruptions or omissions in Internet, network or hosting services. The Customer assumes the sole and complete risk of using the Service. Any material downloaded or otherwise obtained through the use of the Service is done at the Customer's own discretion and risk. The Customer will be solely responsible for any damage to its computer system or loss of data that results from the download of any such material.

14. Links

The Site may include links to certain website, materials, or content developed by third parties. Leadmine.pro has not reviewed all of the sites linked to its Internet Site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Leadmine.pro of the site. Use of any such linked website is at the Customer's own risk. Leadmine.pro reserves the right in its sole and absolute discretion to discontinue links to any other sites at any time and for any reason.

15. Compliance with Laws

The Customer will use the Service in full compliance with all applicable laws and regulations with regard to the use of the Service including, without limitation, US federal laws, individual state laws, international laws and all other laws and regulations concerning privacy, call recording, telemarketing, Internet marketing and the transmission of electronic communications. The Customer will not use the Service in violation of any service agreement that it may have with a third-party telecommunications provider. If necessary and in accordance with applicable law, Leadmine.pro will cooperate with local, state, federal, and/or international government authorities to protect its Site, Materials, Content, Services, Accounts, visitors, customers, its parents, subsidiaries, affiliates and their respective members, managers, directors, officers, employees, stockholders and agents and operational providers, from the unauthorized use of its Site, Materials, Content, Services and Accounts.

16. Indemnification

The Customer shall, at its own expense and subject to the limitations set forth in this Clause, indemnify and defend Leadmine.pro and its Affiliates from and against any and all third-party claims arising out of (a) Customer's breach of the terms of this Agreement and accompanying policies, (b) claims of violation of any laws, regulations or rights of a third party by the Customer, (c) claims related to Customer Data and/or claims relating to data transferred to the applications of third parties or (d) claims that arise from the actions of the Customer, Administrators and/or Authorized Users in connection with their use of the Service, and hold Leadmine.pro harmless from and against any and all liability, losses, damages, and costs (including attorneys' fees) or agreed in settlement by Customer resulting from such claims.

17. Term and Termination of License

17.1 Term. The term of this Agreement shall begin on the Effective Date and continue until the expiration of the Plan term, or as mentioned in the Order Form, or unless terminated earlier in accordance with the terms of this clause ('Term'). The Term of the Plan starts on the date of subscribing to a Plan or as mentioned in the Order Form and will continue for the duration set forth.

17.2 Automatic Renewals. The Term shall automatically renew for successive periods of the same duration unless either Party provides a notice of non-renewal to the Party no less than thirty (30) days prior to the end of the current period of the Plan Term. For Customers who have signed an Order Form, the Term will automatically renew for additional periods of the same duration unless either Party provides a notice of non-renewal to the other Party no less than forty-five (45) days prior to the end of the current period mentioned in the Order Form. Leadmine.pro will inform Customers of an upcoming automatic renewal period at least fourteen (14) days before such notice period begins.

17.3 Termination. Either Party may terminate this Agreement if the other party (a) fails to cure a material breach of this Agreement within thirty (30) days after notice, (b) ceases operation without a successor, (c) at the written recommendation of a government or regulatory agency following a change in Applicable Law, (d) subject to Applicable Laws, upon the commencement by or against the other Party of insolvency, receivership or bankruptcy proceedings. Leadmine.pro may terminate this Agreement and/or any Order Form at any time and for any reason without any liability whatsoever.

17.4 Effects of Termination or Expiration. Upon termination or expiration of this Agreement or any Order Form, Customer shall cease to have access to and use of the Service at the end of the ongoing billing cycle. Customer shall be liable to pay Leadmine.pro immediately and without further notice, and in any case no later than thirty (30) days thereof, any accrued fees, charges, including any outstanding fees.

17.5 Suspension of Leadmine.pro Account. Leadmine.pro may suspend access to the Service immediately if Customer is in material breach of this Agreement including non-payment of Fees or is using the Services in violation of law or applicable regulations. The suspension will not relieve the Customer of its obligation to pay fees and costs associated with the Leadmine.pro account. Leadmine.pro shall not be responsible for any damages arising from the suspension of the Service.

18. Governing Law and Jurisdiction

The Agreement shall be governed in all respect by the laws of the state of Delaware without regard to its conflict of law provisions. If any litigation is validly instituted in connection with this Agreement, the Parties hereby consent to the exclusive personal jurisdiction of the state and federal courts in Delaware and waive any objection as to venue or inconvenient forum. The Parties hereby waive any right to a jury trial of all claims or causes of actions in connection with a dispute related to this Agreement. To the extent permitted by applicable law, the Parties hereby waive their rights to assert any claim as plaintiff or class member in any purported class action, collective action, and other representative proceedings with respect to the Service.

19. Waivers

No waiver shall be deemed to have been made by either party unless expressed in writing and signed by the waiving party. Any such written waiver will not constitute a waiver of any prior or future obligations to comply with such term, provision, condition or requirement.

20. Assignment and Delegation

This Agreement and the provisions hereof shall be binding upon and inure to the benefit of the parties hereto and their respective successors and permitted assigns, but neither this Agreement nor any of the rights, interests or obligations hereunder shall be assigned by any of the Parties hereto without the prior written consent of the other Party. Provided, however, either Party may assign this Agreement without such consent to a successor in interest.

21. No Injunctive Relief

In no event shall the Customer seek or be entitled to rescission, injunctive or other equitable relief, or to enjoin or restrain the operation of the Service, exploitation of any advertising or other materials issued in connection therewith, or exploitation of the Service or any content or other material used or displayed through the Service.

22. Miscellaneous

22.1 Notices. Except as set out in this Agreement, notices or other communications must be in English and are deemed to have been fully given when made in writing and delivered via email, and for Leadmine.pro, addressed to sales@leadmine.pro and to Customer at either the physical address or email address associated with the Customer's Leadmine.pro account.

22.2 Independent Contractors. The Parties are independent contractors and have no right to assume or create any obligation or responsibility on behalf of the other party. This Agreement does not create or imply any partnership, agency, or joint venture.

22.3 Force Majeure. Neither Party is liable to the other for any delay or failure to perform hereunder (excluding payment obligations) due to circumstances beyond such Party's reasonable control including acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes, service disruptions involving hardware, software or power systems not within such party's possession or reasonable control, and denial of service attacks.

22.4 Severability. If any provision of these terms is found to be unenforceable or invalid, that provision will be limited to the minimum extent necessary so that these terms will otherwise remain enforceable and in full force and effect.

22.5 Amendments. Leadmine.pro reserves the right to update or change the terms of this Agreement or any of its policies from time to time, and will endeavour to provide an advance notice to the Customer at the email address associated with the Leadmine.pro Account or via a pop-up on the site. Any use of the Service after the change in the terms of this Agreement or any of its policies will be deemed as Customer's acceptance of such updates.

22.6 Entire Agreement. This Agreement together with any Order Form(s), Purchases, exhibits and/or schedules, constitutes the entire and sole agreement among the parties with respect to the subject matter hereof and supersedes any previous or contemporaneous agreements, negotiations, understandings, or other matters, whether oral or written, with respect to the subject matter thereof.

22.7 No Third-Party Beneficiaries. The parties agree that there will be no third-party beneficiaries to this Agreement.

22.8 Anti-Bribery. Neither party has received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from an employee or agent of the other party in connection with this Agreement.

22.9 Export Control. The Service may be subject to export laws and regulations of the United States and other jurisdictions. Leadmine.pro and Customer each represent that it is not named on any U.S. government denied-party list. Customer will not permit any Administrator and/or Authorized User to access or use the Services in a U.S.-embargoed country or region or in violation of any U.S. export law or regulation.

22.10 Early Access and Betas. Leadmine.pro may offer optional Early Access and Betas. Use of Early Access and Betas is permitted only for Customer's internal evaluation during the period designated by Leadmine.pro (or if not designated, a maximum of 14 days). Either Party may terminate Customer's use of Trials and Betas at any time for any reason. Trials and Betas may be inoperable, incomplete, or include features never released. Notwithstanding anything else in this Agreement, Leadmine.pro offers no warranty, indemnity, and is not liable for any loss caused to the Customer.

22.11 Survival. The following clauses will survive termination or expiration of this Agreement: Clause 10 (Disclaimers), Clause 7 (Pricing, Billing and Refund Policy), Clause 11 (Limitation of Liability), Clause 16 (Indemnification), Clause 9 (Confidentiality), Clause 4 (Intellectual Property Rights), Clause 18 (Governing Law and Jurisdiction), Clause 21 (Injunctive Relief) and Clause 8 (Protection of Data) till the time Leadmine.pro has access to Customer Data.

SAAS LABS AI SUPPLEMENTARY TERMS

These SaaS Labs AI Terms and Conditions ('AI Terms') form part of the Terms and Conditions and/or the Agreement between the Customer and Leadmine.pro. These AI Terms govern the use of the features of Service available that could be AI-powered or utilize machine learning or similar technologies ('AI Features'). The AI Terms form an integral part of the Terms and Conditions, defined terms used however not defined herein, shall have meaning as defined in the Agreement. In the event of any conflict between the AI Terms, and the Agreement, the terms of AI Terms shall prevail.

BY ACCESSING OR USING THE AI FEATURES, CUSTOMER HEREBY ACKNOWLEDGES THAT IT HAS READ AND UNDERSTOOD THESE AI TERMS AND AGREES TO BE BOUND BY THEM, IN ADDITION TO ANY OTHER TERMS AND CONDITIONS TO WHICH CUSTOMER HAS AGREED. IF THE CUSTOMER DOES NOT AGREE TO THESE AI TERMS, THE CUSTOMER MAY NOT USE THE AI FEATURES.

23. Third-Party Processing

While using the AI Features, Leadmine.pro uses technology provided by third-party AI companies, including OpenAI, LLC ('Third Party Processors') and internal proprietary technology.

24. Inputs and Outputs

The Customer may upload or process any information through the Service ('Inputs'), and receive output generated by the AI Features based on the Inputs ('Outputs', and together collectively with Inputs, the 'Content'). The Customer is solely responsible for the Input and for ensuring that the Content complies with applicable laws, these AI Terms, the Agreement, and any Third-Party Processors' policies.

The Customer agrees that they will be responsible for Inputs processed by the AI Features as well as the Outputs generated by the AI Features. The Customer is solely responsible for the Input and for ensuring that the Content complies with applicable laws, these AI Terms, the Agreement, and any Third-Party Processors' policies. Further, the AI Features may generate the same or similar Outputs for other customers.

The Customer agrees that the Customer will not include any sensitive personal data including but not limited to racial or ethnic origin, political origins, religious or philosophical beliefs, health data, or data concerning anyone's sex life or sexual orientation in any Inputs for processing by the AI Features.

Leadmine.pro has imposed limits on the usage of the AI Features. The Customer may be informed when the Customer has reached the maximum number of Outputs for the Leadmine.pro Account. In the event the Customer has exhausted their limit for using the AI Features under a Subscription Plan, then further access to the AI Features shall be chargeable or the Customer may be required to upgrade their Plan.

25. Customer Acknowledgments

The Customer acknowledges and agrees that:

• The Customer is responsible for any such consent from the end-user as per applicable law for using the AI Features and your respective privacy policies should inform any data subject and end user of the processing of their information using artificial intelligence tools;
• AI Features may not generate accurate information and information provided may be out of date. You should independently verify responses or advice provided by AI Features. We do not provide any warranties or guarantees as to the accuracy of any information provided by the AI Features;
• AI Features are subject to modification and alteration, and may contain errors, design flaws, or other issues;

26. Security

The Customer must implement reasonable and appropriate measures designed to help secure the access to and use of the AI Features. If the Customer discovers any vulnerabilities or breaches related to the use of the AI Features, the Customer must promptly contact us at sales@leadmine.pro and provide details of the vulnerability or breach.

27. Disclaimer

IN ADDITION TO THE DISCLAIMER MENTIONED IN THE TERMS AND CONDITIONS, THE AI FEATURES ARE PROVIDED TO CUSTOMER ON AN ‘AS IS' AND ‘AS AVAILABLE' BASIS. LEADMINE.PRO DOES NOT PROVIDE ANY WARRANTY OR GUARANTEE AS TO THE ACCURACY, COMPLETENESS, OR RELIABILITY OF THE OUTPUTS AND DOES NOT ACCEPT ANY LIABILITY OR RESPONSIBILITY ARISING IN ANY WAY FROM THE CUSTOMER'S USE OF THE OUTPUTS OR ANY OMISSIONS OR ERRORS CONTAINED IN THE OUTPUTS. THE CUSTOMER IS ENCOURAGED TO CONDUCT AN INDEPENDENT EVALUATION, INCLUDING A HUMAN REVIEW OF THE OUTPUTS FOR THEIR ACCURACY, COMPLETENESS AND RELIABILITY. THE CUSTOMER UNDERSTANDS AND AGREES THAT THE USE OF THE OUTPUT IS AT THE CUSTOMER'S SOLE RISK. LEADMINE.PRO DOES NOT REPRESENT OR WARRANT THAT THE AI FEATURES WILL BE FREE FROM THIRD-PARTY INTERFERENCE OR OTHERWISE SECURE AND THAT THE OUTPUTS WILL BE FREE OF CONTENT THAT INFRINGES THIRD-PARTY RIGHTS INCLUDING WITHOUT LIMITATION PRIVACY AND INTELLECTUAL PROPERTY RIGHTS.

28. Rights to Use

Leadmine.pro may use the Customer's Content to provide and improve the Services, including:

• Providing your questions and prompts to Third Party Processors to generate responses;
• Hosting, using, transmitting, storing, and displaying the Output to the Customer to provide the Services including the AI Features and/or to the end-user, as modified, in connection with the Services including the AI Features;
• Understanding your use of AI Features to generally improve the AI Features and Services.

We may also need to process, use, or disclose Your Content to comply with applicable laws, enforce these terms and our policies, and to detect and prevent fraud, security, or technical issues.

As between the parties and to the extent permitted under the applicable laws and any Third Party Processors terms, the Customer is the owner of the Content. By submitting, posting, displaying, providing, or otherwise making available any Content on or through the Services, you expressly grant, and you represent and warrant that you have all rights necessary to grant, to us a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of all such Content and your name, voice, and/or likeness as contained in your Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Services and our (and its successors' and affiliates') business, including without limitation in connection with modifying, improving, and enhancing the AI Features.

29. Restricted Use of AI Features

In addition to the restrictions and Acceptable Use Policy in the Agreement, the Customer represents and warrants that the Customer will not and ensure that its Administrator(s) and/or Authorized Users will not use the AI Features to:

• (a) Create and generate content that breaches or violates Clause 5 (Acceptable Use Policy) of the Terms and Conditions or any third-party terms, policies, or other agreements, including OpenAI policies found here https://openai.com/policies/usage-policies.
• (b) Reverse assemble, reverse compile, decompile, translate, or otherwise attempt to discover the source code of underlying components of models, algorithms, and systems of the AI Features;
• (c) Use the AI Features to develop foundational models or other large-scale models that compete with Leadmine.pro or third-party processors;
• (d) Mislead anyone that the Content generated is by a human.

The customer shall be fully responsible for the use of the AI Features by any Administrator and/or Authorised User. Leadmine.pro may monitor and limit or suspend the Customer's Leadmine.pro Account if Leadmine.pro believes the Customer's usage of the AI Features has the potential to affect the security, operability, or integrity of the Leadmine.pro Service or violates the Terms and Conditions and/or AI Terms and Conditions.

The Customer warrants that in the event Outputs generated by the AI Features include material that would violate this clause, then the Customer will not use, distribute, or publicize those outputs, and will not use them in any way.