Deliver Better Customer Experiences Anytime, Anywhere
Connect Leadmine.pro with your e-commerce tools to get a unified view of customer interactions. Deliver personalized customer service anytime, anywhere with advanced AI.
Features to get excited about
IVR
Set up IVR and quickly guide shoppers to purchase products or utilize coupons on the first interaction itself.
Intelligent Routing
Smartly route calls to the right expert and quickly resolve queries.
AI Analysis
Recognize customer intent, track and analyze patterns with AI call and sentiment analysis.
Call Scores
Detect agent performance with AI-powered call scoring to coach your team and deliver superior caller experiences.
After-Call Work
Automate after-call work with call disposition & automated note-taking.
Call Recording
Access call recordings to resurface customer conversations and gain insights.
Call Forwarding
Never let any consumer call go unnoticed with call forwarding. Forward calls to another number or voicemail.
CRM Integration
Integrate customer data across your tech stack with 100+ integrations using Leadmine.pro.
Purpose-built for the retail & e-commerce industry
Optimized support
Gain insight into team performance by tracking KPIs such as calls per agent, average handling times, and call scores. Get a consolidated view of buyer records and purchase histories with seamless integrations.
- Track KPIs — calls per agent, handling times, and scores
- Consolidated buyer data with CRM integrations
- Access old conversations & call recordings easily
- Monitor key topics in calls using AI-powered moments
Automation & alerts
Set up SMS workflows to send automated alerts based on CRM notifications. Receive AI-powered call summaries and action items for timely follow-ups and improved buyer management with SMS automation and bots.
- Automated SMS alerts from CRM notifications
- AI call summaries and action items
- Buyer management with SMS automation & bots
- Auto-log customer data to minimize manual errors
Security
Secure customer and business data with top-tier encryption. Protect calls, meetings, and messages, and manage access securely through single sign-on and role-based permissions.
- Advanced data encryption for complete privacy
- Protection across calls, meetings, and texts
- Single sign-on for secure authentication
- Role-based access permissions
Data & insights
Gain real-time insights into team and customer performance. Review call analytics, revisit conversations, and monitor topics that matter most to your business using AI-powered insights.
- Track team KPIs and call performance
- Access buyer records and purchase histories
- Revisit conversations and call summaries
- Use AI moments to identify key discussion points
Why retail and e-commerce businesses trust Leadmine.pro
Empower your business with AI-driven communication tools that optimize every customer interaction, enhance team performance, and deliver exceptional shopping experiences.
Reduced Resolution Times
Transfer customers to the right agent with intelligent call routing. Resolve queries in the first call and deliver a delightful experience.
Auto-synced Data & Customer History
Save time and personalize communications by accessing customer history across your existing tech stack.
Advanced Analytics
Track every conversation in a comprehensive dashboard, understand call volumes, and make data-driven decisions.
AI-powered Insights & Coaching
Onboard and upskill team members with AI-driven call coaching. Ensure 5-star customer service with real-time sentiment and performance analysis.
